Help with Password Changes

If you are being requried to change your password (most likely as a result of having a new temporary password emailed to you) you will need to login first. Below you'll find a sample of the login screen.

Sample login screen for

When you log in using the screen depicted above, the password they are looking for is the one that came in your email. Once you've put in your email address and the new (temporary) password, you'll be delivered to the following screen.

Sample password change screen capture

On this screen, you will be required to change the new (temporary) password that was emailed to you to something that makes sense to you. When it asks for "Old Password", it is asking for the temporary password that was emailed to you. The "New Password" is whatever new password that you would like to use in the future to log into the site. This should be something that makes sense to you but is secure. This is NOT the password that was emailed to you; the password that was emailed to you goes into the "Old Password" field.

If your attempts are successful, you should be greeted with a screen indicating that your password has been changed before you are redirected to the main page of the website. You can confirm a successful login when you see your name at the top of the page (this sample person is logged in as Amazon Kinkade Administrator).

Example of a logged in user

If you are STILL unable to login due to password failures, please use the Contact Us page to either give us a call or drop us an email and a sales representative will be glad to assist you by forcing the password of choice for you.


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