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Kinkade Studios

Please White List Us!

Want to make sure Kinkade Studios' emails get past your filters and land in the "in" box?
Here are white listing tips for Outlook 2003, AOL, Yahoo, Hotmail, Gmail, and Mozilla Thunderbird. If you are uncomfortable whitelisting our entire email domain, you can replace every instance shown below with [email protected] if you'd prefer. These addresses are used to send you messages from the website about your order and our newsletter.

Gmail | Yahoo | Hotmail
 AOL | Earthlink | SBC Global | Verizon.Net | Comcast
Outlook 2003 | Blackberry | Thunderbird/Mozilla | Personal Address Book

Outlook 2003

Add Kinkade Studios' From address, @KinkadeStudios.com, to your Safe Senders list:
  1. On the Tools menu, click Options.
  2. On the Preferences tab, click Junk E-mail.
  3. On the Safe Senders tab, click Add.
  4. In the Add address, put @KinkadeStudios.com
  5. Click OK.

AOL:

If you haven't received an email from us yet:
Please add our "From address", @KinkadeStudios.com, to your AOL address book:
  1. Click the Mail menu and select Address Book.  
  2. Wait for the "Address Book" window to pop up, then click the Add button.  
  3. Wait for the "Address Card for New Contact" window to load.  
  4. Paste @KinkadeStudios.com into the "Other E-Mail" field.  
  5. Make our From address the "Primary E-Mail" address by checking the associated check box.  
  6. Click the Save button.

If you have already received an email from us:

If our email is in your AOL Spam Folder, please open the email and then click the This Is Not Spam button. Next, please add @KinkadeStudios.com onto your Address Book as described above.
 

Yahoo:

If you haven't received a message from us yet:
You will need to set up a filter to redirect our newsletter into your inbox:
  1. Open your mailbox and click on Mail Options (upper right hand corner).  
  2. Select Filters (bottom left corner).  
  3. Click the Add link on the Filters page.  
  4. Update the "From header:" rule with the following 2 pieces of information: "contains" and @KinkadeStudios.com. (This tells Yahoo to identify our newsletter based on its From address.  
  5. Click the Choose Folder pull down menu and select Inbox.  
  6. Pick the Add Filter button.
If you have received a message from us:
If our email is getting stuck in your Yahoo Bulk Folder, please open the email and click the Not Spam button. Next, check to see if the email address is in your "Blocked Addresses" list. If you see @KinkadeStudios.com on this list, select it and click the Remove Block button. Lastly, please set up a filter as outlined above.
 

Hotmail:

If you haven't received a message from us yet:
You will need to add our From address, @KinkadeStudios.com, to your Hotmail Safe List:
  1. Open your mailbox and click “Options” (upper right hand corner).  
  2. Click the “Junk E-Mail Protection” link (top of page).  
  3. Select the “Safe List” link (2nd from bottom).  
  4. Copy and paste @KinkadeStudios.com into the dialog box titled “Type an address or domain”.  
  5. Click the “Add” button next to the dialog box.
If you have received a message from us:
If our email is in your Junk E-Mail Folder, open the email and click the Not Junk button. Next, check to see if our email address is in your Blocked Senders list. If you see @KinkadeStudios.com on this list, select it and click the Remove button. Finally, if you have not done so, add @KinkadeStudios.com into your Safe List as outlined above.
 

Gmail:

If you haven't received a message from us yet:
Please add our From address, @KinkadeStudios.com, to your Gmail Contacts List:
  1. Click Contacts along the left side of any Gmail page.  
  2. Click Add Contact.  
  3. Copy and paste our From address, [email protected] into the primary email address dialog box.  
  4. Click Save.
If you have received a message from us:
How to check if our email is in the "spam" folder:
  1. Click Spam along the left side of any Gmail page.  
  2. Check mark the box next to our newsletter.  
  3. Click Not Spam button along the top.

Mozilla Thunderbird:

If you haven't received a message from us yet:
You will need to add our From address, @KinkadeStudios.com, to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.
  1. Click the Address Book button.  
  2. Make sure the Personal Address Book is highlighted.  
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.  
  4. Under the Contact tab, copy and paste our “From” address, @KinkadeStudios.com into the Email dialog box.  
  5. Click OK.
If you have received a message from us:
Please check your Junk folder to see if our emails have been mistakenly placed there. To prevent this from happening in the future, you need to mark our email as not junk. Do this by right-clicking on our newsletter and choose "Mark -< As Not Junk".

White list your Personal Address Book:

From the main drop down menu, select "Tools -< Junk Mail Controls..."  
This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter  
Under the Settings tab, update the "White Lists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail".  
Click OK.

Blackberry Devices:

  1. Scroll up to the message header.
  2. Get to the field where their name is listed, click the Berry button and then click Show Address.
  3. Select and copy that address to the clipboard.
  4. Go into Address Book and find the user.
  5. Select Save.
  6. Click to edit it, and then click the Berry button to add another email address.
  7. Paste it in and click Save.

Earthlink:

  1. Click the Address Book button to open your address book in the browser.
  2. Click the Add Contact button (if you use EarthLink 5.0 or higher, click the Add button).
  3. Type in [email protected] into the email address slot and then click OK.

SBC Global:

  1. Go to the SBC Global Mail page and click the Options link. 
  2. In the Management section, click the Filters link.
  3. Click the Add button.
  4. In the “From header” rule, in the field to the right of contains, enter [email protected].
  5. From the Move the message to pull-down list, choose inbox.
  6. Click the Add Filter button to save the filter.

Verizon.Net:

  1. Go to your account and click on the Address Book link in the left column.
  2. Select Create Contact.
  3. The Add Address Book Entry screen appears. In the Email field, type [email protected].
  4. In the Nickname field, type Kinkade Studios.
  5. Select Save.

Comcast:

  1. Sign into Webmail.
  2. On the left navigation menu, click Address Book.
  3. Click Add Contact.
  4. Under the General tab, in the box under the Email Address, enter [email protected].
  5. Click the Add button.
  6. If you have enabled “Restrict Incoming Email,” also do the following:
    1. Sign into Webmail.
    2. Select Preferences.
    3. Select Restrict Incoming Email. Note: If Enable Email Controls is set to Yes, then you are restricting incoming emails.
    4. Select Allow email from addresses listed below.
    5. Enter [email protected].
    6. Click the Add button.


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